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Accessibility

Toyota Oakdale Theatre strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here please make sure you let us know.

  • Ticketing - Accessible tickets can be purchased online via livenation.com. You do not need to call the box office to place an order as all of our accessible tickets are available through www.livenation.com. Available Accessible seating can be identified by the accessible logo on the seating map or by turning on "Show Accessible Tickets" under "filters" in the upper right-hand corner of the website. 

    • Types of Tickets: 
      • Semi-Ambulatory Seating: Available for guests who can go up and down a few stairs to their seating location. Seats are located on the aisle and have an armrest that moves up and down so the guest can get in and out of the seat comfortably.
      • Wheelchair Accessible: Available for guests who will be attending the show in a wheelchair. There is no physical seat, there is a space for an accessible approach to your seating location and the guest will be seated in their wheelchair for the duration of the show. The venue will not provide a chair. 
      • Companion Seat: Available for guests who purchase accessible seating only. Companion seats are located right next to the accessible seat being purchased. Guests may purchase up to 3 companion seats. 
    • Accessible seating is available at every price range and for every show. Please be advised that these seats do occasionally sell out. We cannot guarantee that we will have accessible seating on the day of the show; guests who require this accommodation are advised to purchase accessible seating when they place their order. 
  • Day of Show Parking - Accessible Parking is located directly in front of the building. Please stay right as you approach the parking attendants and have your valid, accessible parking tag visible so our parking staff can direct you appropriately. If you do not absolutely need accessible parking, please park in the general lots. Accessible parking is available on a first-come, first-served basis; the venue cannot reserve or hold these spaces for guests. 

  • Unexpected Needs - If you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend using livenation.com and contacting FAN SUPPORT. We have a very limited number of seats available on the day of the show for such issues, and we cannot guarantee we will be able to accommodate you or your group.  Accessible seating in these situations permits the guest with the accessible need and one (1) companion.

  • Interpreter Requests - If you will need an interpreter for an event, please contact the venue directly at least 2 weeks in advance so we may acquire the appropriate services. There is no charge for interpreter services. Please call (203) 265 -1505 and email FOJ@LiveNation.com to arrange for an interpreter for your visit. If your event is less than 2 weeks away, we cannot guarantee that we will be able to have an interpreter on-site on the day of your visit but we will make every effort to find appropriate accommodation.

    Accommodations - All venue bathrooms, concession stands, and merchandise stands are accessible.

  • Accessible Stations - If you have questions or need assistance during your visit, please visit the box office at the front of the lobby as you enter the venue. 

  • Service Animals - Like many venues and other places of assembly, the Toyota Oakdale Theatre has a "no pets" policy. Our venue allows service animals consistent with the ADA revised guidelines, which defines "service animals" as limited to a dog that is individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the individual's disability
    • The Toyota Oakdale Theatre requires, consistent with ADA guidelines, that service animals must be harnessed, leashed, or tethered unless these devices interfere with the service animal's work or the individual's disability prevents them from using these devices. Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective methods.Â